RamTouch Warranty Information Summary

RamTouch products (including EV Chargers, EV Cables, and related accessories) are covered by a Two (2) Year Limited Warranty from the date of original purchase. This warranty is provided by iGreen Power Technology Co., Limited.

What the Warranty Covers:

This warranty covers defects in workmanship and materials that occur during normal intended use within the applicable warranty period. We will, at our discretion, repair or replace the defective product or part.

Conditions for Warranty Claim Approval:

• You must have purchased the product directly from RamTouch or an authorized dealer.
• You must provide proof of the date of purchase (e.g., sales receipt or order confirmation).
• You must provide a detailed description of the suspected fault or issue.
• You must provide clear photos and/or videos demonstrating the issue if requested.
• You must have used the product as intended and according to the instructions.

What the Warranty Does Not Cover:

• Defects caused by third-party modifications.
• Improper installation.
• Attempted repairs by unauthorized persons.
• Misuse, neglect, or accidents.
• Cosmetic damage (scratches, dents).
• Normal wear and tear or material breakdown over time.

How to Submit a Warranty Claim:

1. Contact Us: Email our support team at after-sales@ramtouchshop.com or use the contact form on our website: https://www.ramtouchshop.com/pages/contact-us.
2. Provide Details: Include your order number (or proof of purchase), a detailed description of the issue, and attach clear photos and/or videos showing the fault.
3. Review: Our support team will review your claim and respond within 2-3 business days.
4. Resolution: We will guide you through troubleshooting or arrange for repair or replacement if the claim is approved.

Important Notes:

• This warranty is in addition to your statutory consumer rights.
• We may have limited liability for commercial use without prior agreement.
• The warranty is valid only in the country where the product was originally sold.

This warranty process does not affect your statutory legal rights regarding faulty or misdescribed products.

The use of your personal information for warranty claims is governed by our Privacy Policy.

Shipping Policy

Shipping Origin

Our products are dispatched from our warehouses located in either the European Union (EU) or the United Kingdom (UK), depending on the destination country and the availability of the item in stock.

Free Shipping

We are pleased to offer complimentary shipping to the following countries:

Please note: Our logistics system currently does not extend to other EU countries.

Product Availability

At this time, our products are exclusively available for sale within EU and UK countries.

Order Processing

We aim to dispatch all orders within 1 working day of purchase. During peak periods, processing may extend to 3 working days. However, we always strive to dispatch your product as quickly as possible. Once your order has been dispatched, you will receive an email notification with tracking information (shipped via AMZ, DHL, GLS, UPS, or other carriers).

Order Amendments

Please note: Once your order has been submitted, we are unable to amend the shipping address or cancel the order.

Shipping Delivery Times

Your order will require 1-2 business days for processing. The following delivery options are available:

Consumer Rights

As a consumer, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK & EU consumer protection regulations. For more information about returns and refunds, please refer to our Return and Refund Policy.

Damaged Shipments

Upon arrival, please inspect your order for any damage, missing, or incorrect items. Report any damages immediately to avoid additional freight charges. We are not liable for such issues after 30 business days or for lost or stolen items. Claims for missing or stolen packages must be filed with the carrier.

Risk of Loss

Our shipping terms are FOB shipping point, meaning you assume risk and ownership upon carrier acceptance. While we cannot take responsibility for lost or stolen packages, we will assist in filing a claim. You must contact us immediately if the entire shipment was not received within 2 full days of the carrier’s estimated delivery date. All claims should be made within thirty days of the shipping date.

Contact Information

If you have any questions regarding your order, please do not hesitate to contact us at after-sales@ramtouchshop.com.