The following FAQs address some of the common inquiries and considerations our customers may have prior to making a purchase.
If you have other questions, please just send it to after-sales@ramtouchshop.com.
You can also reach us via WhatsApp at: +852 9480 6949.
- All
- Common Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Common Questions
A portable AC charger is a movable charging device that can connect to a household AC power source and charge the battery of an electric vehicle.
Portable AC chargers primarily need to comply with the IEC 61851 series of standards, particularly IEC 61851-1 (General Requirements) and IEC 61851-21 (Portable Charging Equipment). Additionally, they should adhere to IEC 62196 standards (Requirements for Charging Interfaces).
They should include multiple safety protection features such as overcurrent protection, short-circuit protection, ground protection, and over-temperature protection.
Portable chargers intended for outdoor use typically require a protection level of at least IP54.
Yes, the charger needs to be able to communicate with the vehicle to ensure the safety and controllability of the charging process.
Yes, the charger should automatically disconnect the power when it detects abnormal conditions.
They are typically required to operate within a temperature range of -30°C to +50°C.
They need to undergo various tests, including electrical safety tests, EMC tests, and environmental adaptability tests.
According to IEC standards, particularly the IEC 61851 series and related safety standards, there are regulations regarding the surface temperature of charging equipment. According to IEC 61851-1, the surface temperature of the charger’s housing and connectors should not exceed 75°C under normal operating conditions. For certain components, there may be lower temperature limits depending on the heat resistance of the materials and the operating environment.