Shipping Policy

Terms of Service Overview

This website is operated by RamTouch. "We," "us," and "our" throughout the site refer to RamTouch. We offer this website, inclusive of all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our site and/or making a purchase, you engage in our "Service" and consent to be bound by the "Terms of Service" ("Terms"), including additional terms, conditions, and policies referenced herein and/or via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please review these Terms carefully before accessing or using our website. By using any part of the site, you agree to these Terms. If you do not agree to these Terms, you must not access the site or use any services. These Terms of Service constitute an offer, acceptance is limited to these Terms.

New features or tools added to the current store are also subject to the Terms. The latest version of the Terms can always be found on this page. We may modify parts of the Terms by posting updates and changes to our website. It is your responsibility to check this page for changes. Continued use of or access to the website after changes indicates acceptance of these changes.

Our store is hosted on Shopify Inc., which furnishes us with the online e-commerce platform to sell our products and services to you.

SECTION 1 - Online Store Terms

By accepting these Terms of Service, you affirm that you have reached the age of majority in your jurisdiction or, if you are a minor, that you have obtained consent from your legal guardian to use this site. Usage of our products for illegal activities or unauthorized purposes is prohibited. Compliance with applicable local laws (including copyright laws) is required. The transmission of malware or destructive code is strictly forbidden. Violation of these Terms may result in immediate termination of services.

SECTION 2 - General Conditions

We reserve the unilateral right to refuse service for any reason. Your content may be transferred unencrypted, excluding credit card information, which is always encrypted. You may not replicate, sell, or exploit any part of the Service without our explicit, written consent. The section titles in this agreement are for convenience and have no legal effect.

SECTION 3 - Information Accuracy

We do not guarantee the accuracy, completeness, or currentness of information on this site, which is provided for general reference. Using this site's information as the sole decision-making resource is not advised. Any reliance on this site is at your risk. Historical data on this site is for reference only. We may update content but are not obligated to inform of these changes. Monitoring our site for changes is your responsibility.

SECTION 4 - Service and Pricing Changes

Product prices can change without prior notice. We may alter or discontinue the Service without notice. We are not liable for any service changes, pricing adjustments, suspensions, or discontinuations to any third party.

 SECTION 5 - Order Processing and Transit

Orders are typically processed within 24 to 48 hours from confirmation. Delivery times vary based on package size and destination. Standard packages usually arrive in 4-8 business days from our warehouse dispatch. Orders with multiple parts may have several tracking numbers from different warehouses. We cannot guarantee specific delivery dates and are not liable for delays.

SECTION 6 - Shipping Methods

We utilize AMZ, FedEx, DHL, GLS, USPS, & UPS Ground/Air for reliable shipping. Shipping options depend on the product type and destination. Products in stock often ship on the same day or the next business day, and you can track your order with the provided tracking number. Some items, especially custom or made-to-order, may require additional time due to various factors.

SECTION 7 - Shipping Fees

We are pleased to offer free shipping to the following countries: Belgium, France, Poland, the United Kingdom, Italy, Germany, Spain, the Netherlands, Austria, Portugal, Luxembourg, Denmark, Sweden, Finland, Ireland, Bulgaria, Croatia, Cyprus, the Czech Republic, Estonia, Greece, Hungary, Slovenia, Slovakia, Romania, Lithuania, and Malta.
Currently, our logistics system does not extend to other EU countries.

SECTION 8 - Damaged Shipments

Inspect your order upon arrival for any damage, missing, or incorrect items. Report damages immediately to avoid additional freight charges. We are not liable for such issues after 30 business days or for lost or stolen items. Claims for missing or stolen packages must be filed with the carrier.

SECTION 9 - Risk of Loss

Our shipping terms are FOB shipping point, meaning you assume risk and ownership upon carrier acceptance. While we can't take responsibility for lost or stolen packages, we will assist in filing a claim. You must contact us immediately if the entire shipment was not received within 2 full days of the carrier’s estimated delivery date. All claims should be made within thirty days of the shipping date.

SECTION 10 -  Products or Services (If Applicable)

Exclusive online offerings may be available on our website, with these items subject to limited availability and our Return Policy. We strive to accurately represent our product colors and imagery, yet we cannot ensure the exact color representation on your computer monitor.

While we reserve the right to regulate product sales and service distribution to anyone, any region, or jurisdiction, such actions are taken selectively. We may limit product and service quantities at our discretion, with the possibility of changing product descriptions and pricing at any time without prior notification. We also retain the right to cease product availability as needed. Offers on our site are invalid where prohibited by law.

We make no guarantees regarding the expectation fulfillment of our products, services, or informational quality, nor do we vow to rectify any service errors.

SECTION 11 -  Billing and Account Information Accuracy

We reserve the right to reject any order you place. We may, at our discretion, limit or cancel purchase quantities per individual, household, or per order. These restrictions could include orders by the same account, credit card, and/or orders using the same billing and shipping address. If an order modification or cancellation occurs, we will attempt to notify you by the contact details provided. We exercise the right to prohibit orders that seem to originate from dealers, resellers, or distributors.

You agree to maintain accurate, complete, and up-to-date purchase and account information with our store. This includes promptly updating your account and other pertinent details, such as your email and credit card numbers and expiration dates, to facilitate transaction completion and communication.

For additional details, please consult our Returns Policy.

SECTION 12 -  Optional Tools

We may offer access to third-party tools over which we exert no control or input. Access to such tools is provided "as is" and "as available," without any warranties, endorsements, or conditions. We bear no liability related to your use of these optional third-party tools.

The use of any optional tools offered through the site is at your own risk and discretion. You are responsible for familiarizing yourself with and accepting the terms of the third-party providers.

Future services and features may also be introduced on the website, including new tools and resources. These will likewise be governed by these Terms of Service.

SECTION 13 - Third-Party Links

Our service may provide content, products, and services incorporating third-party materials. We feature third-party links that are not affiliated with us and we do not endorse or assume responsibility for their content, accuracy, or any other aspects. We disclaim any obligation or liability related to third-party materials, websites, or services.

When engaging in transactions with third-parties, you do so at your own risk. We advise you to thoroughly review third-party policies and practices before proceeding with any transactions. All complaints or inquiries regarding third-party products should be addressed directly to the third-party.

SECTION 14 - User Comments, Feedback and Other Submissions

By submitting comments to us, whether at our request (like contest entries) or on your own initiative, you grant us the freedom to use these comments without restriction. This includes the right to modify, reproduce, publish, and utilize such comments in any form. We have no duty to keep comments confidential, compensate for them, or respond to them.

We reserve the right, but not the obligation, to oversee and edit or remove content that we determine to be inappropriate or in violation of intellectual property rights or these Terms of Service.

You confirm that your comments will not infringe upon any third-party rights, contain no unlawful content, and will not introduce harmful software that could affect our Service or websites. You bear sole responsibility for the truthfulness and accuracy of any comments you provide.

SECTION 15 - Personal Information

The collection of personal information through our store is subject to our Privacy Policy. Please refer to our Privacy Policy for more information.

SECTION 16 - Errors, Inaccuracies, and Omissions

There may occasionally be information in our Service that contains typographical mistakes, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to alter or cancel orders if any Service information is inaccurate without prior notice, even after an order has been placed.

We do not commit to updating information unless required by law. No update or refresh date should imply that all information has been modified or updated.

SECTION 17 - Prohibited Uses

In accordance with the Terms of Service, the following uses of our site and its content are strictly prohibited: (a) for any illegal purposes; (b) to solicit or encourage others to commit illegal acts; (c) to breach any international, federal, provincial, or state regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to engage in behavior that is harassing, abusive, insulting, harmful, defamatory, slanderous, demeaning, intimidating, or discriminatory based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit information that is false or misleading; (g) to upload or transmit viruses or any malicious code that may impact the functionality or operation of the Service, related websites, or the Internet; (h) to track or collect personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service, related websites, or the Internet. We reserve the right to terminate your access to the Service for engaging in any of the prohibited activities.

SECTION 18 - Disclaimer of Warranties; Limitation of Liability

We cannot guarantee that the use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant the accuracy or reliability of outcomes that may be obtained from the Service use. The Service may be removed or terminated at any time without notice, at our discretion. Your use of the Service is solely at your own risk. All products and services offered to you through the Service are provided 'as is' and 'as available' without any implied or express warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Under no circumstances shall RamTouch, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be responsible for any injuries, losses, claims, or direct or indirect damages of any kind arising from the use of the Service or any products obtained via the Service. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such jurisdictions shall be limited to the extent permitted by law.

SECTION 19 - Indemnification

You agree to indemnify, defend, and hold harmless RamTouch and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims, demands, or damages, including reasonable attorneys' fees, made by a third-party due to or arising from your violation of these Terms of Service or the rights of a third-party.

SECTION 20 - Severability

Should any provision of these Terms of Service be deemed unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the unenforceable part shall be considered separate from these Terms of Service, not affecting the validity and enforceability of any other provisions.

SECTION 21 - Termination

All obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service remain in effect until terminated by either you or us. You may terminate these Terms of Service at any time by informing us that you no longer wish to use our Services or by discontinuing the use of our site. Should we suspect that you have not complied with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will be liable for all due amounts until the date of termination; furthermore, we may deny you access to our Services.

SECTION 22 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision. These Terms of Service and any policies or rules we post on this site or in respect to the Service constitute the entire agreement between you and RamTouch, guiding your use of the Service and superseding any previous agreements (including earlier versions of the Terms of Service). Ambiguities in the interpretation of these Terms of Service shall not be construed against the party drafting them.

SECTION 23 - Governing Law

These Terms of Service and any separate agreements whereby RamTouch provides you Services shall be governed by and construed in accordance with the laws of France.

SECTION 24 - Changes to Terms of Service

The most current version of the Terms of Service can always be reviewed on this page. RamTouch reserves the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our site periodically for changes. Continued use of or access to our website or the Service following any changes indicates your acceptance of those changes.

SECTION 25 - Contact Information

For questions about the Terms of Service, please contact RamTouch at After-sales@ramtouchshop.com.