RamTouch Privacy Policy

At RamTouch EV Chargers, the privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or use our services. This policy does not apply to third-party websites linked from our site.

Data Controller

RamTouch EV Chargers iGreen Power Technology Co., Limited is the data controller responsible for your personal information collected through our Services.

Information We Collect About You

We collect different types of information about you, including personal information, which can be used to identify you directly or indirectly.

Categories of Personal Data

• Identity Data: Includes your name, username or similar identifier.
• Contact Data: Includes your email address, billing address, delivery address, and phone number.
• Technical Data: Includes your IP address, geographical location, browser type and version, operating system, internet connection, time zone setting, and other technology on the devices you use to access our website.
• Usage Data: Includes information about how you use our website, such as referral source, length of visit, page views, navigation paths, and website traffic data.
• Account Data: Includes information you enter when you register with our website, such as your email address and profile information (name, profile picture, etc., if applicable).
• Transaction Data: Includes details about purchases and orders made through our website, including your name, address, telephone number, email address, and payment details.
• Marketing and Communications Data: Includes your preferences for receiving marketing communications from us.
• Communications Data: Includes the content of any communications you send to us by email or through our website, including any attachments and metadata.

How We Collect Your Personal Information

We collect personal information in various ways, including:

• Directly from you: When you register on our website, create a profile, place an order, subscribe to our newsletter, contact us through email or our website, or provide feedback.
• Automatically through our website: As you navigate our website, we may collect Technical and Usage Data using cookies and similar technologies. Please see our Cookie Policy for more information.
• From third parties: We may receive personal information about you from third parties such as payment processors and analytics providers.

Using Your Personal Information

We will use your personal information for the following purposes and on the following legal bases:

• Administering our website and business: (Legal basis: Legitimate Interests - to ensure our website runs smoothly and securely).
• Personalizing your experience on our website: (Legal basis: Legitimate Interests - to provide you with relevant content and improve your experience).
• Enabling your use of the services available on our website: (Legal basis: Performance of a Contract - to provide you with the services you request).
• Processing orders and payments for goods and services purchased through our website: (Legal basis: Performance of a Contract - to fulfill your orders and process payments).
• Sending statements, invoices, and payment reminders: (Legal basis: Performance of a Contract - to manage your account and transactions).
• Sending non-marketing commercial communications: (Legal basis: Legitimate Interests - to provide you with important information related to your purchases or services).
• Sending email notifications you have specifically requested: (Legal basis: Consent - if you have opted in to receive specific notifications).
• Sending our newsletter if you have requested it: (Legal basis: Consent - if you have subscribed to our newsletter. You can unsubscribe at any time).
• Sending marketing communications related to our business: (Legal basis: Consent - if you have opted in to receive marketing communications. You can opt-out at any time).
• Providing third parties with statistical information about our users without identifying individual users: (Legal basis: Legitimate Interests - for business analysis and improvement).
• Dealing with inquiries and complaints relating to you: (Legal basis: Legitimate Interests - to provide customer support and resolve issues).
• Keeping our website secure and preventing fraud: (Legal basis: Legitimate Interests - to protect our business and users from fraudulent activities).
• Complying with legal obligations: (Legal basis: Legal Obligation - to comply with applicable laws and regulations).

Disclosing Personal Information

We may disclose your personal information to:

• Our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary to provide our services.
• Any member of our group of companies for internal administrative purposes.
• Payment processors to process your payments.
• Shipping providers to deliver your orders.
• Analytics providers to help us understand website usage.
• Marketing service providers to send you marketing communications (if you have consented).
• To comply with legal obligations or in connection with legal proceedings.
• To establish or defend our legal rights.
• To the purchaser of any business or asset we are selling.

We will not supply your personal information to any third party for their direct marketing purposes without your explicit consent.

International Data Transfers

Your personal information may be transferred to and stored in countries outside of the European Economic Area (EEA) and the UK, which may not have data protection laws equivalent to those in your country. These countries may include the United States, Russia, Japan, China, and India. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this policy and applicable data protection laws. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission.

By using our website and services, you consent to the transfer of your personal information as described in this section.

Retaining Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically:

• We will typically retain order information for 7 years for tax and accounting purposes.
• We will retain your email address for newsletter subscriptions until you unsubscribe.

We may retain data for longer periods if required by law or if we believe it may be relevant to ongoing or prospective legal proceedings.

Security of Your Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. Your personal information will be stored on secure servers, and electronic transactions entered into via our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password confidential.

Your Rights

Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have several rights regarding your personal information, including:

• The right to access: You can request a copy of the personal information we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete personal information.
• The right to erasure ("right to be forgotten"): You can ask us to delete your personal information in certain circumstances.
• The right to restrict processing: You can ask us to limit how we use your personal information in certain circumstances.
• The right to data portability: You can ask us to transfer your personal information to another organization in a structured, commonly used, and machine-readable format.
• The right to object: You can object to the processing of your personal information for certain purposes, such as direct marketing.
• The right to withdraw consent: If we are processing your personal information based on your consent, you can withdraw your consent at any time.
• The right to lodge a complaint with a supervisory authority: If you believe that we have infringed your data protection rights, you can lodge a complaint with a data protection authority in your country.

To exercise any of these rights, please contact us using the contact details provided below.

Third-Party Websites

Our website includes hyperlinks to third-party websites. We have no control over, and are not responsible for, their privacy policies and practices.

Updating Information

Please inform us if any personal information we hold about you requires correction or updating.

Cookies

Our website uses cookies. A cookie is a file containing an identifier sent by a web server to a web browser and stored by the browser. Cookies may be either persistent or session cookies.

We use cookies for the following purposes:

• To track user navigation.
• To enable the use of a shopping cart.
• To analyze website usage.
• To improve website usability.
• To prevent fraud and enhance security.

You can manage your cookie preferences through your browser settings. Please note that blocking all cookies may negatively impact the usability of our website.

For more information about the cookies we use, please see our Cookie Policy.

THIRD-PARTY PAYMENT SERVICE

We use third-party payment services to process payments made through the Services. Such third parties act as Independent Controllers of your Personal Information.

If you wish to make a payment through the Services, your Personal Information will be collected by such third party and not by us. Such payment service providers act as Independent Data Controllers of your Personal Information, and thus your Personal Information will be subject to the third-party’s privacy policy, rather than this Notice. Your Personal Information is handled in accordance with applicable data protection law and in accordance with the payment processors’ privacy policies, which may be found at https://www.shopify.com/legal/privacy

Contact Information

If you have any questions about this privacy policy or our treatment of your personal information, please contact us at:

Email: after-sales@ramtouchshop.com

WhatsApp: https://wa.me/8613794855637

Postal Address: Room 1508, 15th Floor, Phase 2, Yalan Center, 625 Nathan Road, Mong Kok, Hong Kong

Last updated: 1 April 2025